Bahamas Smart Serve Responsible Alcohol Service Certification

Build the confidence to check ID, recognise impairment and refuse alcohol service professionally. Bahamas Smart Serve provides practical responsible-service training for hospitality, retail and alcohol delivery teams.

Practical Skills for Real Situations

Learn how to recognise warning signs, prevent underage sales and manage challenging situations with clear, respectful communication.

From the Bar to the Doorstep

Explore responsible alcohol service in bars, restaurants, shops and delivery settings, with scenarios relevant to your daily work.

Learn Online. Earn Your Certificate.

Work through the online lessons, test your understanding and successfully complete the final assessment to earn your Bahamas Smart Serve certificate.

About the course

Serving alcohol responsibly starts with knowing when and how to act. Developed by the Academy of Wine & Spirits, Bahamas Smart Serve helps hospitality, retail and delivery professionals make confident decisions in everyday situations. Learn to check identification, recognise impairment, prevent proxy purchases, refuse service respectfully and document incidents. Practical scenarios connect each lesson to the challenges you may face at the bar, checkout or doorstep. Complete the online lessons at your own pace, then pass the final assessment to earn your Bahamas Smart Serve certificate. Enrol today and build the skills to protect your customers, your team and your community.

Christian Esser

Founder, Academy of Wine & Spirits With more than 20 years of experience in hospitality and wine, spirits and sake education, Christian combines operational knowledge with practical, approachable teaching. Working with Bahamian educator Kyle Stubbs, he developed Bahamas Smart Serve to help professionals handle the responsibilities that come with selling and serving alcohol. His approach focuses on realistic situations, clear communication and decisions that support safer service. His goal is simple: to give every learner the knowledge and confidence to put responsible service into practice.

Curriculum

14 Chapters · 55 Lessons

1. (Included in full purchase)
  Welcome to Bahamas Smart Serve
2. (Included in full purchase)
  Certification Rules and Exam Attempts
3. (Included in full purchase)
  Download Your Booklet and Resource Pack
1. (Included in full purchase)
  How Alcohol Affects the Body
2. (Included in full purchase)
  Standard Drinks, BAC and the Driving Limit
3. (Included in full purchase)
  Signs of Impairment, Myths and Medical Look-Alikes
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Liquor Law, Licences and Public Holidays
2. (Included in full purchase)
  Under-18s: What the Law Says
3. (Included in full purchase)
  Drunk or Disorderly Customers and Who Is Responsible
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Challenge 25 and Acceptable ID
2. (Included in full purchase)
  The Five-Point ID Check and Calculating Age
3. (Included in full purchase)
  False or Borrowed ID, Privacy and Refusing
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Watching the Guest and Pacing Service
2. (Included in full purchase)
  Groups, Events and Drinks Bought for Others
3. (Included in full purchase)
  Stopping Service and Getting Guests Home Safely
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Looking at the Whole Transaction
2. (Included in full purchase)
  Impairment at the Till and Self-Checkout
3. (Included in full purchase)
  Refusing a Retail Sale
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Two-Stage Age Check and Handover
2. (Included in full purchase)
  Refused Deliveries, Unsafe Locations and Returns
3. (Included in full purchase)
  Collection Orders
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  What Proxy Buying Is and Its Warning Signs
2. (Included in full purchase)
  Deciding on Facts, Not Looks
3. (Included in full purchase)
  What to Do, with Scenarios
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  When You Must Refuse
2. (Included in full purchase)
  The CLEAR Model
3. (Included in full purchase)
  Refusal Words and Telling Your Team
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Preventing Escalation and Safe Positioning
2. (Included in full purchase)
  Threats, Stepping Away and Getting Help
3. (Included in full purchase)
  After an Incident
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Protecting Customers, Minors and Vulnerable Adults
2. (Included in full purchase)
  Harassment
3. (Included in full purchase)
  Drink Tampering and Evidence
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Emergency Basics and Calling 911
2. (Included in full purchase)
  Alcohol Poisoning, Unresponsive Guests, Vomiting and Choking
3. (Included in full purchase)
  Falls, Injuries, Medical Look-Alikes and Handover
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  Writing Factual Logs and Reports
2. (Included in full purchase)
  Protecting Personal Information
3. (Included in full purchase)
  CCTV and Shift Handover
4. (Included in full purchase)
  Chapter Knowledge Check
1. (Included in full purchase)
  On-Premise and Resort Case Studies
2. (Included in full purchase)
  Retail and Delivery Case Studies
3. (Included in full purchase)
  Final Review
4. (Included in full purchase)
  Final Certification Assessment

Ready to Make Every Sale and Service Safer?

Build practical skills for responsible alcohol service in hospitality, retail and delivery. Enrol in Bahamas Smart Serve, complete your online training and pass the final assessment to earn your certificate.

$55.00

Enroll now

Serve Responsibly. Protect Your Community.